IT support for UW-Green Bay students during alternate delivery of classes
Following the decision by the University, that starting March 23, 2020, classes will be delivered by an alternative method and that students are being strongly encouraged to remain home after spring break until further notice, the Division of Information Technology has put together the following information to help you prepare before you leave campus.
UW-Green Bay students have access to the following:
Office 365 – 0365 is a cloud suite of applications that include: Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive, OneNote, and many other work productivity applications. Documentation on how to connect and use O365 can be found here.
Office 2019 – As a student, you can download and install Microsoft Office 2019 on your personal device. The following are instructions on how to do download and install:
- Installing Office 2019 on a Windows 10 Computer.
- Installing Office 2019 on a Macintosh Computer.
- Installing Office 2019 on an iPad.
- FAQ – Licensing for Office 2019 – Students
PLEASE NOTE: This document contains important information regarding the licensing of Microsoft Office 2016 on a student’s personal device.
Remote Lab – The following software is available through Remote Lab, which is available here.
- Acrobat DC
- AQTESOLV Pro 4.5
- Google Chrome
- Google Earth
- Microsoft Visual Studio 2015
- Mozilla Firefox
- MySQL Workbench 8.0
- TopoDrive & ParticleFlow
Instructions on how to connect to Remote Lab is available here.
PLEASE NOTE: We have a limited number of concurrent connections for Remote Lab, so we strongly recommend that you only use Remote Lab for this software only, and that all Microsoft Office applications be accessed either via O365 online or through the MS Office download.
SPSS – for those students in courses that require the use of SPSS software, we recommend that you download the software and install it using the following the instructions:
Please know that SPSS will not work on a Chromebook or on a MAC running the Catalina OS.
OneDrive – Most of you should already be saving your files to your OneDrive, so that you should have access to those files from anywhere you have an internet connection. If you have been saving to your M drive you will need to move the files to OneDrive. If this is the case, we recommend that you contact the Help Desk (920-465-2309) for assistance in moving these files. “Getting Started with OneDrive” is available here.
In addition to the above, please be aware that the GAC Labs, Library computer lab and specialty labs will continue to be available if you do come to campus. The open hours of the labs may have to change based on staffing, so please check the website for current hours prior.
The Help Desk will also be available to you for support during this time. The Help Desk can be reached via phone at 920-465-2309 or via email at email@example.com. We anticipate a higher than normal call volume, so please leave a message with your name and the best phone number, and a staff member will contact you back as soon as possible. In addition, you can also search UKnowIT for self-service articles.
Finally, the IT Division is committed to supporting your needs during this time, and we thank you in advance for your patience as we provide support to the entire University community.