GBIT support software changing early November 2022

GBIT wishes to inform the UW-Green Bay community about an upcoming behind-the-scenes change.

UW-Green Bay uses support software to manage service tickets, used when submitting email requests to GBIT or when calling the IT Service Desk. Students and staff may be familiar with receiving notifications for these tickets in their inbox.

However, GBIT is moving to a new software platform and there will be a few changes in the support process. One new change is the sender of the emails from GBIT may change.

GBIT is actively working to minimize changes to make this transition as seamless as possible. This new software platform is for all faculty, staff, and students to help serve and work with our evolving campus needs.

The process is the same for new incidents, requests or questions; you should email gbit@uwgb.edu or call the service desk at (920) 465-2309 to create a new incident, service request, or ticket as needed.

The process will begin to look a little different starting in early November 2022, so please be patient while everyone adjusts to the new platform.

Please contact the GBIT Service Desk with any questions, concerns, or for more information at (920) 465-2309 or gbit@uwgb.edu .