UW-Green Bay Assistant Vice Chancellor for Enrollment Services Jennifer Jones, shares an important message from Enrollment Services.
UW-Green Bay is here for you. In these uncertain times, we are all navigating new territory. Perhaps you are concerned about your courses moving to alternate delivery methods, or nervous about how your registration questions will be answered. We hear your concerns and we are doing everything that we can to support your needs and move you towards your goals—academic or otherwise.
This means your concerns about registration, financial aid, emergency grants, advising and career services will continue to be addressed by dedicated advisors and staff members. We will continue to work hard to make sure you achieve your goals. If you are finding yourself in a situation where you don’t know where to go or what to do, we are here for you.
As an essential service, the Enrollment Services Office is still open for business and available to advise and answer questions for you. We are just an email or phone call away at firstname.lastname@example.org or 920-465-2111.
UW-Green Bay is caring, prepared and resilient campus community and we will continue to support each other as we transition through these changes, until the day coming soon when we can look back with you at what we accomplished together. Take care, and go Phoenix!”
Please consider picking up one or a few of the needed items below to provide for students through the Campus Cupboard. Donations may be dropped off at marked boxes located in Student Life, Dean of Students office in the University Union, seventh floor of Cofrin Library, Disability Services, Health and Counseling, third floor Mary Ann Cofrin Hall Suite C, GBOSS and Career Services. If you would like to make a donation to the Campus Cupboard Fund, please visit the online donation page to do so. Make sure to select Campus Cupboard from the drop down menu. You can also drop off a check to the Advancement Office, located in CL805.
The UW-Green Bay Center for the Advancement of Teaching and Learning (CATL) has two events supporting instructional and institutional development coming up:
— High-impact Practices @ 10 Reading Series: Friday, Sept. 21, 2018 from Noon to 1 p.m. Learn more.
— Course Crunch: Scheduling for Student Success: Monday, Oct. 1, 2018 from 3 p.m. to 4:30 p.m. in the 1965 room located in UW-Green Bay’s University Union. This event is sponsored by CATL and Enrollment Services (Registrar, GBOSS and Advising). Learn more.
The 2018 Great Toilet Paper Challenge at UW-Green Bay ended with a small office of two — Disability Services — making big contributions and wiping out the competition.
In early January, the Student Affairs and Campus Climate and Enrollment Services divisions met to better acquaint employees from both divisions and update all on what is new in each department. As part of those updates, Stacie Christian reported the Campus Cupboard was most in need of toilet paper. Thus began The Great 2018 TP Challenge.
The teams (Admissions, Financial Aid/Bursar, Registrar/GBOSS, Disability Services, Counseling and Health, and Academic Advising/Career Services) rose to the challenge and spent two weeks bringing in donations and taunting the competition. The motivation — serving UW-Green Bay students. The prize — a King Cake on Mardi Gras, recognition in the Log.
“Team Disability Services, insisted they were the little office with a big impact,” reported Academic Advisor Stephanie Murphy. “Counseling and Health drew attention to their efforts with an at-home port-a-potty outside its door, and Advising and Career Service’s pile grew steadily.”
On Feb.13 (2018), participants gathered to share food and celebrate. The Little Office that Could beat out Team Academic Advising/Career Services by a mere 12 rolls with a total of 451 rolls. Their reaction? “We knew we could wipe out the competition.”
A total of 1,486 rolls of toilet paper were collected for the Campus Cupboard, which is always in need of personal health items like toothpaste, shampoo, deodorant and soap. Please consider a “fun” drive of your own to help out students in need.
The campus chapter of NRHH — the National Residence Hall Honorary — has informed UW-Green Bay staff member Kristina Berg that she has been chosen staff member of the month. The citation noted Berg’s daily dedication to students through her work with GBOSS, the One Stop Shop, and her extra efforts overseeing the evening, volunteer call team set up by UW-Green Bay Admissions to aid in recruitment.
Registration begins April 6. To improve the student experience and navigate away from drop-in advising, academic advisers will this week begin taking appointments from undeclared students interested in sitting down to discuss their options. Students who have declared majors will be encouraged to make appointments with their faculty advisers. Darrel Renier of Academic Advising says the appointment system will provide students a high-impact experience while allowing the office — creatively and collaboratively — to manage with two open positions. Moreover, “it will focus students away from the stress of registration and toward developing problem-solving and critical thinking skills to help manage the busy time.” Primary goals include strengthening adviser/student relationships, increasing collaboration with faculty advisers and student affairs offices, and enhancing academic support. To accommodate the student volume and adviser availability, there will also be a number of online, paper and electronic resources developed to assist students. Academic Advising would like to send a special thanks to the folks in GBOSS (Green Bay’s One Stop Shop) for developing innovative ways to assist students and schedule appointments. Their willingness to take on an additional role is much appreciated.
Five years ago, the Enrollment Services Division completely reorganized space, staffing and service delivery consistent with a vision of providing fully integrated services at a “one-stop” service center. The goal was to provide single-point-of-service transactions for the offices of the Registrar, Financial Aid and Admissions, assure accuracy and consistency of information, coordinate incoming and outbound communications from and to students, minimize student run-around, enable student self-service where appropriate, and aspire to excellence in customer service. Mike Stearney, dean of enrollment services, says the move was a success, adding “We have decided that it is now time to make this quiet success story much more public, and give the Student Services Center its own identity and a higher profile…. We would like to introduce you to GBOSS; the Green Bay One Stop Shop.” You will start to see this phrase and an associated logo appearing in taglines, on the front window of the One Stop Shop in the Student Services Building, in communications to students, and in some promotional materials that will be given to new students and parents. It’s the same old “front desk,” just with a new name. Says Stearney, “We welcome your assistance in helping us transition to this new identity and continuing to promote the excellent services students receive at GBOSS.”
Stearney says UW-Green Bay best at attending to ‘business side’
The new acronym is GBOSS and the term “one-stop shop” will be heard more frequently, but Dean of Enrollment Services Mike Stearney explains there’s no need for dramatic changes in what has to this point been called The Student Services Center. Just the opposite, in fact. Four staff members (currently, Bridget Derge, Allen Voelker, Kristina Berg and Mandy Collura) handle in excess of 60,000 inquiries a year (email, telephone, and face-to-face). They communicate regularly and proactively with students via email and social media to apprise them of upcoming deadlines in an effort to help them anticipate matters that demand attention and prevent student problems. They assist students daily with everything from application questions to financial aid application and verification, to registration and enrollment matters. Stearney says the Student Services Center (now GBOSS) is unique in the UW System — “no other UW school has achieved this level of integration and efficiency in helping students attend to the ‘business’ side of life as a university student.”
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