Information Technology — New name, improved service
The Division of Information Technology (formerly Information Services) not only sports a new name, but also a new organizational structure and a new approach to providing top- notch technology support. The new Division of IT now has four teams:
- Client Services – provides support through the IT Service Desk. Support includes workstations, printers, classroom technology, a/v production, computer labs (general access and specialty), and telephones. Other services include training and computer rollout/inventory. This team is managed by Bill Hubbard.
- Information Systems – manages, updates, and maintains SIS, Sales, ImageNow, and numerous other enterprise systems. Other responsibilities include the management of the Kentico web content management system and the University’s website. This team is managed by Barb Holschbach.
- IT Security – provides oversight of IT Security process and policies, to ensure the safety and integrity of our data and systems. This team is managed by Travis Albrecht.
- Network Services – responsible for the daily operation and maintenance of the University network (wired and wireless), servers, network accounts, file storage and email systems. This team is managed by Monika Pynaker.
Key changes? Academic Technology Services (ATS) is now part of Client Services, so that service point no longer exists. There is a single point of service via the IT Service Desk (a.k.a. Help Desk), so whether you need help in your office or in the classroom you simply call 920-465-2309 or email helpdesk@uwgb.edu, and the proper response team will deal with your issue. You will find the most popular faculty and staff IT items addressed here.
