Assistant Prof. Aniruddha Pangarkar (Marketing), authored “Recurring Service Failure Crises: An Investigation into Antecedents, Implications, and Firm Resolution Strategies,” a paper which was recently accepted to be presented at the prestigious 2022 Frontiers in Services Conference. The conference will be held during June 24-26, 2022, at Babson College in Massachusetts.
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9 Jan, 2020