Reminder! GBIT support software system changes
GBIT wishes to inform the UW-Green Bay community about a behind-the-scenes change.
UW-Green Bay uses support software to manage service tickets when students or staff submit email requests to GBIT or call the IT Service Desk. Students and staff may be familiar with receiving notifications for these tickets in their email inbox. However, the sender of the GBIT email addresses has changed. The ticketing software will be coming from either firstname.lastname@example.org or ServiceRequest@support.wisconsin.edu going forward, depending on what kind of ticket is submitted.
The process for submitting new incidents, requests or questions is unchanged; you should email email@example.com or call the service desk at (920) 465-2309 to create a new incident, service request, or ticket as needed. GBIT is actively working to minimize changes to make this transition as seamless as possible. This new software platform is for all faculty, staff, and students to help serve and work with evolving campus needs.
The process will look a little different, so please be patient while everyone adjusts to the new platform. Please contact the GBIT Service Desk with any questions, concerns, or for more information at (920) 465-2309 or firstname.lastname@example.org