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GBOSS is one-stop shop at ‘GB’

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Five years ago, the Enrollment Services Division completely reorganized space, staffing and service delivery consistent with a vision of providing fully integrated services at a “one-stop” service center. The goal was to provide single-point-of-service transactions for the offices of the Registrar, Financial Aid and Admissions, assure accuracy and consistency of information, coordinate incoming and outbound communications from and to students, minimize student run-around, enable student self-service where appropriate, and aspire to excellence in customer service. Mike Stearney, dean of enrollment services, says the move was a success, adding “We have decided that it is now time to make this quiet success story much more public, and give the Student Services Center its own identity and a higher profile…. We would like to introduce you to GBOSS; the Green Bay One Stop Shop.” You will start to see this phrase and an associated logo appearing in taglines, on the front window of the One Stop Shop in the Student Services Building, in communications to students, and in some promotional materials that will be given to new students and parents. It’s the same old “front desk,” just with a new name. Says Stearney, “We welcome your assistance in helping us transition to this new identity and continuing to promote the excellent services students receive at GBOSS.”

Stearney says UW-Green Bay best at attending to ‘business side’
The new acronym is GBOSS and the term “one-stop shop” will be heard more frequently, but Dean of Enrollment Services Mike Stearney explains there’s no need for dramatic changes in what has to this point been called The Student Services Center. Just the opposite, in fact. Four staff members (currently, Bridget Derge, Allen Voelker, Kristina Berg and Mandy Collura) handle in excess of 60,000 inquiries a year (email, telephone, and face-to-face). They communicate regularly and proactively with students via email and social media to apprise them of upcoming deadlines in an effort to help them anticipate matters that demand attention and prevent student problems. They assist students daily with everything from application questions to financial aid application and verification, to registration and enrollment matters. Stearney says the Student Services Center (now GBOSS) is unique in the UW System — “no other UW school has achieved this level of integration and efficiency in helping students attend to the ‘business’ side of life as a university student.”

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